Terms of Service

1. User Responsibilities

By using Sales Ninja Academy, you agree to the following responsibilities:

• You must be at least 16 years of age to create an account and use our services.
• You are responsible for maintaining the confidentiality of your account credentials, including your password.
• You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
• You are solely responsible for all activities that occur under your account.
• You agree not to use the platform for any unlawful purpose or in any way that could damage, disable, or impair the service.
• You agree not to attempt to gain unauthorized access to any part of the platform, other user accounts, or any systems connected to our services.
• You agree to use the platform in compliance with all applicable local, national, and international laws and regulations.

2. Account Rules

• Each user may create only one account. Duplicate accounts may be suspended or terminated.
• Account sharing is not permitted. Your account is personal and non-transferable.
• You are responsible for all actions taken through your account, whether or not authorized by you.
• If you suspect unauthorized access to your account, you must notify us immediately at info@salesninja.academy.
• We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or compromise the security of our platform.
• Corporate accounts may be managed by designated administrators who are responsible for managing team access within the terms of their organization's agreement.

3. Intellectual Property Rights

All content available on the Sales Ninja Academy platform — including but not limited to courses, videos, text, graphics, logos, scripts, templates, assessments, and software — is the intellectual property of Sales Ninja Academy or its content licensors and is protected by applicable copyright, trademark, and intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable license to access and use the content for your personal, non-commercial educational purposes.
• You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from our platform without prior written permission.
• You may not record, screen capture, or redistribute any live sessions, webinars, or coaching calls.
• Course materials, scripts, playbooks, and templates provided on the platform are for your personal use only and may not be resold or redistributed.
• Sales Ninja Academy retains all rights, title, and interest in and to the platform and its content.

4. Payment Terms

• Prices for courses and subscriptions are displayed on our platform and are quoted in the applicable currency at the time of purchase.
• All payments are processed securely through Stripe. By making a purchase, you agree to Stripe's terms of service.
• Payment is due at the time of purchase for individual courses. Subscription fees are charged on a recurring basis according to the billing cycle you select (monthly or annual).
• You are responsible for all taxes applicable to your purchase based on your jurisdiction.
• We reserve the right to modify pricing at any time. Price changes will not affect existing active subscriptions until the next renewal period.
• If a payment fails, we may suspend access to paid content until the outstanding balance is resolved.

5. Refund Conditions

We want you to be satisfied with your learning experience. Our refund policy is as follows:

• Individual course purchases are eligible for a full refund within 14 days of purchase, provided that less than 30% of the course content has been accessed or completed.
• Subscription plans may be canceled at any time. Upon cancellation, you will retain access to the platform until the end of your current billing period. No partial refunds will be issued for unused portions of a billing period.
• Refund requests must be submitted through your account settings or by contacting our support team at info@salesninja.academy.
• Refunds for corporate or enterprise agreements are subject to the terms specified in the applicable contract.
• Promotional or discounted purchases may have different refund terms, which will be communicated at the time of purchase.
• Refunds are processed to the original payment method and may take 5 to 10 business days to appear on your statement.

6. Termination and Suspension

• You may close your account at any time by contacting our support team. Upon account closure, your access to paid content will end, but any earned certificates will remain accessible.
• We reserve the right to suspend or terminate your account immediately, without prior notice, if we determine that you have violated these terms, engaged in fraudulent activity, or posed a security risk to the platform or other users.
• Upon termination, your license to access and use the platform and its content is immediately revoked.
• We are not liable for any loss of data or content resulting from account termination.
• Provisions of these terms that by their nature should survive termination will remain in effect, including intellectual property rights, limitation of liability, and dispute resolution provisions.

7. Limitation of Liability

To the fullest extent permitted by applicable law:

• Sales Ninja Academy and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use the platform or its content.
• Our total liability for any claim arising under these terms shall not exceed the amount you paid to Sales Ninja Academy in the twelve (12) months preceding the event giving rise to the claim.
• We do not guarantee specific sales results, income increases, or career outcomes from completing our courses or programs. Individual results vary based on effort, experience, and market conditions.
• The platform and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

8. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Sales Ninja Academy is registered, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these terms shall first be attempted to be resolved through good-faith negotiation between the parties. If a resolution cannot be reached within 30 days, the dispute shall be submitted to binding arbitration in accordance with the rules of the applicable arbitration authority in the governing jurisdiction.

You agree that any legal action or proceeding related to these terms shall be brought exclusively in the courts of the governing jurisdiction, and you consent to the personal jurisdiction of such courts.

Nothing in these terms shall prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

9. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. When material changes are made, we will notify users by posting the updated terms on our website and updating the "Last Updated" date at the top of this page. Your continued use of the platform after any such changes constitutes your acceptance of the revised terms.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at: