Privacy Policy

This Privacy Policy was last updated on March 1, 2026.

Sales Ninja Academy is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is gathered automatically when you use our platform.

Personal Information You Provide

  • Full name, email address, phone number, and billing address when you create an account or make a purchase.
  • Professional information such as job title, company name, and industry when you complete your profile.
  • Payment information including credit card details or other payment method data when you purchase courses or subscriptions.
  • Communications you send to us, including support inquiries, feedback, and survey responses.
  • Information you submit through forms, including contact forms, assessment questionnaires, and enrollment applications.

Information Collected Automatically

  • Device information including browser type, operating system, device identifiers, and screen resolution.
  • Usage data such as pages visited, time spent on pages, courses accessed, completion rates, and assessment results.
  • Log data including IP address, access times, referring URLs, and clickstream data.
  • Location data based on your IP address for regional content delivery and compliance purposes.

Training Session Data

  • Audio recordings of the AI voice and phone training sessions you take part in.
  • Text transcripts of your AI training sessions, including voice, phone, and chat conversations.
  • Session records such as the scenario used, session mode, start and end times, duration, and the scores and feedback generated from the session, which may also be reviewed by an assigned coach.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our platform and services.
  • To process transactions, send billing confirmations, and manage your account.
  • To personalize your learning experience and recommend relevant courses and content.
  • To track your progress, generate performance reports, and issue certificates.
  • To communicate with you about your account, courses, updates, promotions, and support requests.
  • To conduct analytics and research to improve our curriculum, platform features, and user experience.
  • To detect, prevent, and address fraud, abuse, and security issues.
  • To comply with legal obligations and enforce our terms of service.

3. Payment Data Security

All payment transactions are processed through Stripe, a PCI DSS Level 1 certified payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Payment data is encrypted using industry-standard SSL/TLS protocols during transmission. Stripe handles all payment processing in compliance with the highest security standards in the payment industry.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform.

Types of Cookies We Use

  • Essential Cookies — Required for the platform to function properly, including authentication, security, and session management.
  • Analytics Cookies — Help us understand how visitors interact with our platform, allowing us to improve performance and user experience.
  • Preference Cookies — Remember your settings and preferences, such as language selection and display options.
  • Marketing Cookies — Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our platform and delivering our services. These third parties include:

  • Stripe — for secure payment processing.
  • Cloudinary — for media hosting and content delivery.
  • Supabase — for authentication and database hosting.
  • Vapi — for AI voice call sessions.
  • LiveAvatar — for AI avatar video sessions.
  • LiveKit — for real-time audio and video transport.
  • Analytics providers — for platform usage analysis and reporting.
  • Email service providers — for transactional and marketing communications.
  • Cloud hosting providers — for platform infrastructure and data storage.

We require all third-party service providers to maintain the confidentiality and security of your data and to use it only for the purposes for which it was shared. We do not sell your personal information to third parties.

6. Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your browser and our servers.
  • Encrypted storage of sensitive data at rest.
  • Regular security audits and vulnerability assessments.
  • Access controls limiting employee access to personal data on a need-to-know basis.
  • Secure authentication systems including support for strong passwords.
  • Regular backups and disaster recovery procedures.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Right to Access — Request a copy of the personal data we hold about you.
  • Right to Rectification — Request correction of inaccurate or incomplete personal data.
  • Right to Deletion — Request deletion of your personal data, subject to certain legal exceptions.
  • Right to Restriction — Request that we limit the processing of your personal data under certain circumstances.
  • Right to Data Portability — Request a copy of your data in a structured, commonly used, machine-readable format.
  • Right to Object — Object to the processing of your personal data for direct marketing or other purposes.
  • Right to Withdraw Consent — Withdraw your consent to data processing at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed for these purposes, we will securely delete or anonymize it.

9. Children's Privacy

Our platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Sales Ninja Academy

Email: info@salesninja.academy

Website: salesninja.academy